At TLC Heating & Cooling, we are commit
ted to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our services https://tlcheatingandcooling.com/home and when you engage with us (including via SMS communication).
1. Information We Collect
We collect information you provide when interacting with our services such as:
Your name
Phone number
Email address
Mailing address (if provided)
Other relevant details required to provide our HVAC services and customer support
We may also collect information automatically, such as your IP address, browser type, device type, and pages visited on our site for analytics purposes.
2. How We Use Your Information
Your information is used to enhance your experience and improve our services. This includes:
Personalizing content and communications
Providing, improving and managing our HVAC services
Sending notifications regarding service updates, changes or promotions
Engaging in customer support and handling inquiries
3. SMS Communication
By opting into our SMS services, you agree to receive messages related to TLC Heating & Cooling services. These may include updates, alerts, and promotional information about our services. We commit that:
We will not use or share your mobile information for unrelated marketing purposes.
We will not send SMS marketing if you have not opted in.
We may share your information with subcontractors solely in support of services you have requested (e.g., customer service, scheduling) – but any SMS originator-opt-in data and consent will not be shared externally for unrelated marketing.
4. Information Sharing & Third-Party Access
We may share your information with third-party service providers only as needed to fulfil your request (for example scheduling a service, dispatching a technician, processing billing). We will not sell or lease your personal information to third parties for unrelated marketing purposes.
Any subcontractor we use will be bound by confidentiality and data protection obligations.
5. Data Security
We implement commercially reasonable security measures to protect your personal data. These include technical and organisational safeguards to prevent unauthorized access, alteration, disclosure or destruction of your data.
Please note: while we strive for very high security, no method of transmission or storage is 100 % secure.
6. Your Rights
You have the right to:
Access the personal information we hold about you
Request corrections to inaccurate data
Request deletion of your personal information (subject to any lawful obligation to retain certain data)
Opt out of future communications (including SMS or email)
For any inquiries regarding your data rights, please contact us at:
Email: [email protected]
Phone: (You may list your business phone number here.)
7. Cookies and Tracking
We may use cookies and similar technologies to help track website usage, analyze trends, administer the site, and assist with our marketing efforts. You may disable cookies via your browser settings, although doing so may affect the functionality of parts of the site.
8. Children’s Privacy
Our services are not specifically directed at children under the age of 13, and we do not knowingly collect personal data from children under 13. If you believe we have inadvertently collected data from a child under 13, please contact us and we will take steps to delete that data.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal/regulatory reasons. When we do, we will post the updated policy on this page and indicate the date of revision. Your continued use of our services after such posting constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact:
Email: [email protected]
Phone: (772) 342-1232
Address: 1645 NE Hilltop AStreet