TLC Heating & Cooling Terms of Service
These Terms of Service govern your use of TLC Heating & Cooling’s website, services, and SMS communications. Please read them carefully before using our services.
1. Service Overview
TLC Heating & Cooling provides residential and commercial HVAC services, including heating, cooling, installation, repair, and maintenance. By using our website or scheduling a service, you agree to comply with these Terms of Service and all applicable laws and regulations.
You agree to:
Provide accurate and truthful information when requesting a quote or booking a service.
Use our website and communication channels only for lawful purposes.
2. SMS Communication (A2P Compliant)
By opting in to our SMS service, you agree to receive text messages from TLC Heating & Cooling related to appointment reminders, service updates, and occasional promotions.
Program Details:
Program Name: TLC Heating & Cooling Notifications
Program Description: By opting in, you agree to receive SMS updates related to service confirmations, maintenance reminders, and promotions.
Opt-Out Process: You may opt out anytime by texting “STOP” to our number. Once confirmed, you will no longer receive text messages. To rejoin, sign up again as you did originally.
Help & Support: For help, text “HELP” or contact us at [email protected] or call (your business phone number).
Carrier Liability: Carriers are not responsible for delayed or undelivered messages.
Message Rates & Frequency: Message and data rates may apply. Message frequency will vary. Please check with your wireless carrier for details on your plan.
For details on how we handle your personal data, please review our Privacy Policy.
3. Opt-In and Opt-Out Requirements
By providing your phone number, you confirm you are the authorized user of the device and consent to receive SMS messages from TLC Heating & Cooling. You can revoke this consent at any time by following the opt-out instructions above.
4. Payments, Refunds & Cancellations
a. Estimates & Invoices
All estimates provided are subject to change based on the actual scope of work. Final invoices will reflect agreed-upon rates and any additional services rendered.
b. Payment Terms
Payment is due upon completion of service unless otherwise agreed in writing. We accept multiple payment methods, as indicated on our invoices.
c. Refund Policy
Service charges are generally non-refundable once services are rendered. However, if you experience any issue with our service quality, please contact us within 7 days of your appointment, and we will review your concern for possible adjustment or resolution.
5. Limitation of Liability
TLC Heating & Cooling will not be liable for any indirect, incidental, or consequential damages arising from:
Use or inability to use our services or website
Delayed or undelivered SMS communications
Equipment malfunction, power outage, or service interruption
Third-party vendor or material supply issues
Our total liability is limited to the amount paid by the customer for the specific service in question.
6. Acceptable Use Policy
You agree not to use our website or communication services for:
Spam or unsolicited communications
Fraudulent, misleading, or unlawful activity
Interfering with or damaging our systems or reputation
Violation of this policy may result in termination of communication or refusal of service.
7. Third-Party Services & Limitations
Our website and services may rely on third-party providers for communication (SMS, email), scheduling, or payment processing. While we choose reputable providers, TLC Heating & Cooling is not responsible for downtime, errors, or service interruptions caused by third parties.
8. Disclaimer of Warranties
All services are provided “as is” and “as available.” We make no warranties or guarantees, express or implied, regarding performance, reliability, or suitability of our website or third-party tools. We strive to deliver high-quality HVAC services, but we cannot guarantee specific results or outcomes.
9. Changes to These Terms
We may update these Terms & Conditions at any time. The revised version will be posted on our website with an updated “Last Modified” date. Continued use of our services means you accept the updated terms.
10. Contact Information
For questions or support regarding these Terms, please contact:
📧 Email: [email protected]
📞 Phone: (772) 342-1232
🏢 Address: 1645 NE Hilltop AStreet